Frequently Asked Questions
Order Issues
1. How can I correct shipping address?
Contact us at customerservice@level8cases.com to correct the shipping address before it is shipped out.
2. Can I cancel or change my order after I have placed it?
+
Simply email us at customerservice@level8cases.com and we'll begin the process.
3. How to check my order status?
+
As soon as your order has been shipped, we will send you a shipping confirmation email with a tracking number. You may trace your package with it.
Shipping & Delivery
4. Where do you ship?
+
We have our own warehouses in U.S and Europe. All orders are shipped from the nearest warehouse.
Returns & Warranty
7. Do your suitcases have a warranty?
+
What about the warranty on your suitcases?
Our Full Aluminum Luggage and Matte Collection come with a lifetime limited warranty. The other collection is backed by a 5-year warranty.

What about the warranty on your bags and accessories?
All LEVEL8 backpacks and accessories are protected by a limited 1-year warranty.
Products (Including lock)
8. How to set the combination lock?
+
• TSA Lock Instruction for Pro Carry-on With Laptop Pocket Luggage • TSA Lock Instruction for Matte Collection • TSA Lock Instruction for Full Aluminum Collection
9. What can I do if I forget my combination lock password?
+
Please email us at customerservice@level8cases.com and we'll tell you how to do.
10.Will you restock sold-out items?
+
Yes, we will restock most of our items.