FAQ – LEVEL8

Frequently Asked Questions

Order Issues

1. How can I correct shipping address?

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2. Can I cancel or change my order after I have placed it?

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Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request. If you want to make changes in your order/ cancel your order after it has been confirmed, please contact us within 12 hours.

*If the shipment is intercepted, you will be charged the $33.00 Package Intercept fee. If the actual postage is greater than estimated, any additional postage will be charged accordingly.

3. How to check my order status?

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As soon as your order has been shipped, we will send you a shipping confirmation email with a tracking number. You may trace your package with it.

Shipping & Delivery

4. Where do you ship?

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We have our own warehouses in U.S and Europe. All orders are shipped from the nearest warehouse.

5. How much does shipping cost?

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For all orders, we offer free standard shipping within the US and EU. For other international shipping, please refer to our Shipping Information Page for more information.

6. Do I need to pay duties?

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If you live in the United States, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout. If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

Returns & Warranty

7. How can I return the product?

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From the date of delivery, you have 7 days to return your item. Please contact customerservice@level8cases.com for return validation and make sure to follow the return instructions. Click here to learn more.

8. Do your suitcases have a warranty?

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What's warranty on your luggage?
Our Full Aluminum Luggage and Matte Collection come with a lifetime limited warranty. The other collection is backed by 5-year Warranty.

What's the warranty on your bags and accessories?
All Level8 backpacks and accessories are protected by a limited 1-year warranty.

Products (Including lock)

9. How to set the combination lock?

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• TSA Lock Instruction for Pro Carry-on With Laptop Pocket Luggage

• TSA Lock Instruction for Textured/Glitter/Voyageur/Luminous Collection

• TSA Lock Instruction for Full Aluminum Collection

10. What can I do if I forget my combination lock password?

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Please email us at customerservice@level8cases.com and we'll tell you how to do.

11.Will you restock sold-out items?

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Please direct to contact us at customerservice@level8cases.com.