Frequently Asked Questions | Level8: Travel with Style

LEVEL8 Warranty Policy

LEVEL8 products are tested to ensure that the travel products meet stringent standards. If a problem occurs with this LEVEL8 product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, LEVEL8 will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product who has registered their product online from the date this Product was purchased till the expiration of this warranty. Please keep the product tag and refer to the warranty period printed on it.

LEVEL8 offer a lifetime warranty that covers any functional damage to the shell, wheels, handles, zippers, or anything else that impairs your use of the luggage.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Non-warranty maintenance or repairs on your Product can be performed by any company.

Your luggage has a warranty that covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair/replacement evaluation, please contact level8@level8cases.com

If the product is covered under warranty, the product will be repaired at LEVEL8 expense and returned to you. If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you. If the product is not repairable and not covered under warranty, you could still contact us by email, we will try our best to help to solve it.

All LEVEL8 bags and accessories (Except LEVEL8 Atlas) are protected by a 1 year warranty. The LEVEL8 Atlas backpack is protected by a lifetime warranty.

If you purchase LEVEL8 product on this official site, our warranty service is automatically activated, you don't need to register here repeatedly. If you purchase LEVEL8 product through other channels, please refer to the Terms & Conditions of the other channels.

LEVEL8 Group Corp.

Returns & Refunds

Returns
Refunds
Late or Missing Refunds
Received Defactive Product
Exchanges
Gifts
Shipping

Returns

We accept returns on all products. The customer has the right to apply for a return within 7 days after delivery. Please contact level8@level8cases.com for return validation and make sure to follow the return instructions.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in transit. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.

*Please do not return merchandise to the wrong address of 'THE CORPORATION 13618 39TH AVE FLUSHING,NY 11354'. It is not our warehouse. Thank you for your kind cooperation in advance.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

The extra shipping costs are non-refundable once the package has been shipped. If you receive a refund, the cost of shipping will be deducted from your refund.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at level8@level8cases.com.

Received Defective Product

If you have a quality issue to report, you could send email to us at level8@level8cases.com, we will suggest you solutions. If the issue needs to be returned and we will send you a replacement, by the meantime, we would provide you return shipping address and prepaid shipping label.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at level8@level8cases.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to the gift recipient, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

Please contact level8@level8cases.com to get return instructions.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.