Warranty

LEVEL8 Warranty Policy

 

LEVEL8 products are  tested to ensure that the travel products  meet stringent standards.  If a problem occurs with this LEVEL8 product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, LEVEL8 will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product  who has registered their product on line from the date this Product was purchased till the expiration of this warranty. Please keep the product tag and refer to the warranty period printed on it.

This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company.

Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair/replacement evaluation, please contact customerservice@level8cases.com   If the product is covered under warranty, the product will be repaired at LEVEL8 expense and returned to you. If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.  If the product is not repairable and not covered under warranty, you can elect to have  Repair Center send the product back to you un-repaired, or you may ask LEVEL8 to destroyed it.. This will be communicated to you via email.

                                                       

 LEVEL8 group