LEVEL8 Atlas Backpack Introduction Tour
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LEVEL8
SHIPPING RATES & DELIVERY TIMES
WEBSITE SHIPPING RATES
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Service |
IN THE US: |
OUTSIDE THE US: |
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Standard |
within 3 business days |
7 to 14 business days |
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Expected |
$20 |
Per weight of product |
| Now | Free if sign up | Per weight of product |
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*Handling time is generally 1 business day for all shipments, unless the item is on pre-order. Orders received after 10am Pacific Time are sometimes not processed until the next business day. US orders typically arrive within 3 business days, orders outside the US take 7 to 14 business days. |
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LEVEL8 Warranty Policy
LEVEL8 products are tested to ensure that the travel products meet stringent standards. If a problem occurs with this LEVEL8 product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, LEVEL8 will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product who has registered their product on line from the date this Product was purchased till the expiration of this warranty. Please keep the product tag and refer to the warranty period printed on it.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company.
Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.
For warranty repair/replacement evaluation, please contact customerservice@level8cases.com
If the product is covered under warranty, the product will be repaired at LEVEL8 expense and returned to you. If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you. If the product is not repairable and not covered under warranty, you can elect to have Repair Center send the product back to you un-repaired, or you may ask LEVEL8 to destroyed it.This will be communicated to you via email.
LEVEL8 Group Corp.
LEVEL8
Return & Refund policy
Returns
We accept return on products. Customer has the right to apply for return within 7 days after delivery. Please contact customerservice@level8cases.com for return validation and make sure to follow the return instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The extra shipping costs are non-refundable once the package has been shipped. If you receive a refund, the cost of shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@level8cases.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@level8cases.com and send your item to: 25 Deal Lane, Waretown, New Jersey 08758, USA .
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
For customers who are located in the USA, please mail your product to: 25 Deal Lane, Waretown, New Jersey 08758, USA
For customers who are outside of the USA, please contact customerservice@level8cases.com to get return instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
